Return and Refund Policy

Last Updated: June 2026

Introduction

At CHAMMUR RCM WORLD, customer satisfaction is our priority. We strive to provide quality products and reliable service. This Return and Refund Policy outlines the conditions under which returns, replacements, and refunds may be processed.

Eligibility for Returns

Products may be eligible for return or replacement if:

The product received is damaged or defective.
The product received is incorrect or different from the item ordered.
The product is expired at the time of delivery.
The product is returned in its original condition with packaging intact.

Requests for returns must be made within 7 days of receiving the product.

Non-Returnable Items

The following items may not be eligible for return:

Products that have been opened, used, or tampered with.
Perishable or consumable products that have been partially consumed.
Products damaged due to improper handling by the customer.
Items marked as non-returnable at the time of purchase.

Return Process

To request a return or replacement, customers should contact our support team with:

Order details
Product information
Reason for return
Photographs of damaged or incorrect products, if applicable

Our team will review the request and provide further instructions.

Refund Policy

Once a returned product is received and inspected, the refund request will be reviewed. If approved, the refund will be processed through the original payment method or another suitable method determined by the store.

Refund processing times may vary depending on the payment provider and banking procedures.

Replacement Policy

Eligible products may be replaced with the same item, subject to stock availability. If a replacement is unavailable, a refund or alternative solution may be offered.

Cancellation Policy

Orders may be cancelled before dispatch. Once an order has been processed or delivered, cancellation requests may not be accepted and will be subject to the return process outlined above.